Streamlining Your Equipment Hire Experience

Efficient delivery and collection are key components of a seamless equipment hire experience. This guide focuses on Heavy Hire’s comprehensive delivery and collection services, designed to streamline the process for clients. Whether you’re hiring equipment for a short-term project or a long-term engagement, understanding how these services work can significantly enhance the convenience and efficiency of your hire experience.

Heavy Hire's Delivery Services Explained

Dive into the specifics of Heavy Hire’s delivery service, including coverage areas, scheduling options, and delivery timelines.

Understand how to arrange for delivery of your hired equipment, including coordination with Heavy Hire’s team to ensure timely and convenient delivery.

Learn about the safety measures and protocols followed during equipment delivery to ensure a smooth handover.

Collection Services for Hassle-Free Returns

Explore the process of equipment collection at the end of your hire period, including how to schedule a pick-up and prepare the equipment for return.

Discuss the importance of adhering to collection schedules and the flexibility offered by Heavy Hire in accommodating changes or extensions.

Gain insights into the post-hire inspection process and how to ensure your equipment is returned in the appropriate condition.

On-call Technical and Mechanical Support

Delve into the details of Heavy Hire’s on-call technical and mechanical support services, available to assist clients during the hire period.

Understand the types of support offered, including troubleshooting, maintenance advice, and operational guidance.

Learn how to access these support services, including contact information and availability hours.

Maximising Convenience with Extended Drop-off and Collection Hours

Discover the benefits of Heavy Hire’s extended drop-off and collection hours, designed to accommodate clients with tight schedules or specific needs.

Learn how to prepare for extended hours, ensuring that your project timelines are met without compromising on convenience.

Discuss the scenarios where extended hours can be particularly beneficial, such as urgent projects or unexpected extensions.

Streamlining Your Hire Experience

Share tips on how to effectively utilise Heavy Hire’s delivery, collection, and support services to streamline your equipment hire experience.

Highlight the role of clear communication and planning in ensuring a smooth and hassle-free hire process.

Encourage clients to leverage these services to enhance the efficiency and convenience of their equipment hire, from start to finish.

This guide is designed to provide clients with a comprehensive understanding of Heavy Hire’s delivery, collection, and support services. By utilising these services effectively, clients can enjoy a more streamlined, convenient, and efficient equipment hire experience, allowing them to focus on the successful completion of their projects.

Questions and answers

When hiring a machine on dry hire it will not include an operator to operate the machine. This rental option is cheaper than wet hire as you don’t need to pay for the operators labour. At Heavy Hire we don’t stock equipment that are challenging to operate, and all our machines can be operated by anyone who knows how to drive a car. Speak to us if you need an operator and we can put you in touch with our network of professional drivers.

When your mini-digger is collected or delivered the Auckland team member will  provide basic instruction on how to operate that particular make and model. However, we advise our customers that they need to test it out to see that they are comfortable driving it, or arrange for a test drive at one of our two locations.

When you make a booking with one of our North-Shore based Heavy Hire team members, they will arrange a pickup date and time or delivery date and time with you. A refundable deposit equal to the day hire rate is required before then or at pickup. We’ll provide you with insurance and terms for hire, and will need a copy of your drivers license to submit to our insurance provider. We require the digger to be returned to us/collected by us in the same working order as you received it, which means that it needs to be refueled and any clay and dirt would need to be washed off. Arrange for a dropoff time before 6:30 pm.

Yes we do. Although this is not part of our core service offering, we always aim to help our customers get the job done, and sometimes that means dropping off the digger on site. Speak to one of our team for a quote (calculated on distance of dropoff location) and we’ll take care of the rest.

Yes. You will receive the machine with a full tank of diesel and in a clean working order. Please refuel the digger at the end of hire. The digger must be cleaned and returned in the condition it arrived in. A charge will apply to all cleaning and refueling required.

Please notify us as soon as possible so we can arrange for a mechanic to assist you. In the event of a vehicle roll over please make sure you place your and others safety first. For injuries, turn the engine off and call 111. Phone us as soon as possible and report the incident.

Our day hire pricing is set to be better than the competition and provided with a superior service and better quality of machine. We also provide a 10% long-term hire (5 or more days). Speak to us about our loyalty program and equipment bundle discounts.