Contacting and Booking: A User-Friendly Process

Navigating the booking process for equipment hire can be a crucial aspect of project planning. This guide is designed to simplify and clarify the process of contacting and booking equipment with Heavy Hire. Whether you’re a first-time hirer or a seasoned professional, understanding the steps to secure the right equipment efficiently is key to the smooth commencement of your project.

Step-by-Step Booking Process

Walk through the step-by-step process of booking equipment with Heavy Hire, from initial inquiry to final confirmation.

Learn about the various channels through which bookings can be made, including online platforms, phone calls, and in-person visits.

Discuss the information required during booking, such as project details, equipment preferences, hire duration, and any additional services needed.

Understanding Your Project Needs

Tips on how to assess your project requirements accurately to determine the type and size of equipment needed.

Guidance on considering factors such as project duration, site conditions, and specific job tasks to make an informed equipment selection.

Information on consulting with Heavy Hire’s experts for recommendations tailored to your project’s unique needs.

Availability and Reservations

Explore how to check the availability of desired equipment and the importance of early reservations to ensure you get the equipment when you need it.

Understand the policies regarding equipment availability, including peak times, seasonal variations, and last-minute hire requests.

Discuss the process of modifying or cancelling reservations, including any applicable policies or fees.

Rental Agreements and Terms

Detail the key components of rental agreements, including hire terms, rental rates, insurance coverage, and any deposit requirements.

Emphasise the importance of thoroughly understanding the rental agreement, including the responsibilities of both the hirer and Heavy Hire.

Advice on what to look out for in rental agreements to avoid misunderstandings or unexpected charges.

Preparing for Equipment Delivery or Collection

Instructions on how to prepare for the delivery or collection of hired equipment, including site preparation and access considerations.

Discuss the process of equipment handover, including inspections, demonstrations, and handling of documentation.

Tips on what to do upon equipment arrival to ensure it meets your expectations and is ready for use.

Support and Assistance Throughout the Hire Period

Information on the ongoing support provided by Heavy Hire during the hire period, including technical assistance, maintenance support, and emergency services.

Guidance on how to access these support services and the channels for reporting any issues or concerns.

Encouragement to maintain open communication with Heavy Hire for a smooth and hassle-free hire experience.

This guide is intended to make the process of contacting and booking with Heavy Hire as straightforward and user-friendly as possible. By following these guidelines, clients can navigate the booking process with ease, ensuring they have the right equipment at the right time for their projects.

Questions and answers

When hiring a machine on dry hire it will not include an operator to operate the machine. This rental option is cheaper than wet hire as you don’t need to pay for the operators labour. At Heavy Hire we don’t stock equipment that are challenging to operate, and all our machines can be operated by anyone who knows how to drive a car. Speak to us if you need an operator and we can put you in touch with our network of professional drivers.

When your mini-digger is collected or delivered the Auckland team member will  provide basic instruction on how to operate that particular make and model. However, we advise our customers that they need to test it out to see that they are comfortable driving it, or arrange for a test drive at one of our two locations.

When you make a booking with one of our North-Shore based Heavy Hire team members, they will arrange a pickup date and time or delivery date and time with you. A refundable deposit equal to the day hire rate is required before then or at pickup. We’ll provide you with insurance and terms for hire, and will need a copy of your drivers license to submit to our insurance provider. We require the digger to be returned to us/collected by us in the same working order as you received it, which means that it needs to be refueled and any clay and dirt would need to be washed off. Arrange for a dropoff time before 6:30 pm.

Yes we do. Although this is not part of our core service offering, we always aim to help our customers get the job done, and sometimes that means dropping off the digger on site. Speak to one of our team for a quote (calculated on distance of dropoff location) and we’ll take care of the rest.

Yes. You will receive the machine with a full tank of diesel and in a clean working order. Please refuel the digger at the end of hire. The digger must be cleaned and returned in the condition it arrived in. A charge will apply to all cleaning and refueling required.

Please notify us as soon as possible so we can arrange for a mechanic to assist you. In the event of a vehicle roll over please make sure you place your and others safety first. For injuries, turn the engine off and call 111. Phone us as soon as possible and report the incident.

Our day hire pricing is set to be better than the competition and provided with a superior service and better quality of machine. We also provide a 10% long-term hire (5 or more days). Speak to us about our loyalty program and equipment bundle discounts.